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Customer Service

Customer Service
 
Pre-sale service:
 
We will introduce the characteristics of applicable intelligent equipment according to customers’ demands
 
We can carry out the tests on the equipment, and help users to know the performance and adaptation to materials of equipment before purchase.
 
We will try our best to provide you with optimal allocation solution of equipment and ensure economic applicability. We will recommend the equipment with high performance-price ratio.
 
 
On-purchase service:
 
We can conduct engineering design and installation according to features of users’ production lines, and can provide customized service.
 
We will know the engineering progress of user as well as processing progress of our company’s equipment, and make sure timely supply of equipment.
 
 
After-sale service:
 
24/7 after-sale service hotline is accessible, to facilitate the users.
 
Give instructions of installation and commissioning and train the operators and maintenance personnel for free
 
Provide users with follow-up service to process the new products
 
Take care of inventory of parts and spares of old and new products, to provide timely service
 
Set up customer archives based on computer technologies, for timely access to data
 
Pay a return visit to users timely, and build benign communication platform


Service aims: affection, responsibility, convenience and high efficiency
To provide first-class service and high-quality products and techniques is the commitment made by Bohai Precision Machinery to customers and primary obligation of each employee. Evaluation and satisfaction degree of customers is the ultimate standard to check the service quality of the company. Qinghao Bohai Precision Machinery Co., Ltd. will cooperate whole heartedly with business partners in all fields, fully exert and guarantee investment of customers, and provide all-round service in product integration, system implementation, technical support and employee training and so on. At the same time, Bohai Precision will designate a senior management officer to every customer for tracking and communication, in order to obtain timely feedback on products and service.
 
Customer service:
Bohai Precision will join hands with business partners in all fields, and provide planning, design, allocation, installation, implementation and upgrading of collection plan for automatic collection of users’ data.
Bohai Precision will provide comprehensive and specialized service to ensure successful implementation of intelligent high-precision mechanical products.
 
Contact ways:
Ph: +86-532-82220731        E-mail: sales@bohai-qd.com         Contact person: Mr. Liu
 



Technical support:
After-sale Service Department of Bohai Precision Machinery is responsible for after-sale service and maintenance support for users. Relying on complete and advanced technical means, such as technical maintenance and user support center etc, the department will ensure timeliness, continuity and specialty of after-sale service in a systemized way, and will also provide high-quality parts of machinery.
 
Training service:
Bohai Precision Machinery will provide users with systemized training, to enable them to master the basic knowledge and skills of daily operation and maintenance comprehensively.


We provide impeccable solutions for automatic intelligent weight sorting equipment :
  • Magazine/rotating disc type weight sorter
  • High-speed, high-precision belt type single/double channel multi-level weight sorter
  • Chain plate type multi-level weight sorter
  • High-precision belt-type multi-level weight sorter
  • Multi-level weight sorter for traditional Chinese medicinal materials and fruits and vegetables
  • High-precision dynamic weight screener
  • Automatic control system and design of program software

Bohai Precision Machinery is an enterprise paying great attention to product quality and customers’ demands. Therefore, when producing the above-mentioned series of products, we give sufficient consideration to “energy saving and high efficiency”, in order to ensure that customers can obtain the experience of “convenience, stability and safety”.

We undertake that:

All of our products are of high quality, and we sincerely treat every customer with our product. We listen carefully to customers, spare no effort to meet customers’ needs, and help customers solve the difficulties. The commitment is applicable for not only to our customers, but also to our agents, distributors, suppliers, agency and our employees. We provide:

  • High-class customized solutions
  • Abundant and complete production lines
  • Specialized technologies obtained after many years’ research and innovation
  • Never-comprise execution standard
Customer care

We devote ourselves to meeting the demands of each customer. We strictly execute Rules on Customer Service. We make sure that you are happy during all services we rendered. If you have any problem or need any help from us, please contact our customer service team. We endeavor to realize:

  • High quality and high efficiency;
  • Honesty, fairness and politeness;
  • Patience to listen, quick response;
  • Enhancement of specialized knowledge and skills of the team.
Quality assurance

Incessant pursuit after quality is the enterprise spirit of Bohai Precision Machinery. With Policies on Quality Supervision, our products not only meet the standards, but also are better than your expectation.

  • our cores of Policies on Quality Supervision:
  • Strict quality management and check procedure
  • Enthusiastic and timely feedback to customers
  • Product improvement system
Environmental protection responsibility

Bohai Precision Machinery emphasizes environmental protection and sustainable development very much. All of our products and system meet environmental protection, energy saving and sustainable development. At the same time, we clearly know the important liability to protect environment.

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